Dion McIntosh
Cofounder & Human-Centered AI Strategist
Dion has spent 25+ years building companies from bootstrapped startups to venture-backed ventures and successful exits. He has seen the good, the bad, and the ugly of running businesses, and the lesson is always the same: people matter most. At Lightrail, he helps teams adopt AI tools in ways that reduce stress, boost job satisfaction, and give people back their time, so they can love their work and pass that culture on to customers.
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Dion McIntosh has worn every hat a business can throw at you, sales, marketing, hiring, payroll, even sweeping the floors. He has launched, failed, rebuilt, and sold companies, giving him a rare operator’s perspective on what really makes businesses thrive. Through bootstrapped grit, venture-backed ambition, painful failures, and a celebrated exit, one truth has always stood out: you do not have a business without people.
At Lightrail, Dion’s role is to make AI work for humans. He guides onboarding, training, and adoption so teams do not just use the tools, they feel excited about them. When people get time back, stress levels drop, and job satisfaction rises, employees bring that energy to the customers they serve. The result is not just efficiency, it is culture, and culture creates long-term fans of your brand.
That is the impact Dion is obsessed with: building systems that honor people first while equipping them with the tools to win the future.